Service and Contact
Welcome toDigitalique Customer Service, the place for all your digital questions, support withproblems, and quick access toknowledge bases. Our experiencedsupport teamwill help you solve technical challenges, optimize your user experience, and answer frequently asked questions. Discover how we accelerate your digital success with our experthelp, step-by-step guides, and smart solutions. This way, you are always assured of optimal digital performance and maximum user convenience.
You can easily contact us via our help form. On our help page, you have the option to select live chat, email, or complete our online contact form. Our team responds in real-time. Should we be unavailable at the moment, we typically respond within 24 hours via email or a callback.
If you have forgotten your password for the customer portal, you can reset it via a link on the login page. This link leads to a process whereby the customer can set a new password via an email sent to your registered email address.
Log in and go to "My Account." Here you will see an overview of your subscriptions and services, and you can easily upgrade, pause, or cancel.
SEO is a long-term strategy. Typically, initial improvements in your search results are observed within three to six months, contingent on the competitive landscape and your website's current status. Sustained growth and top rankings necessitate continuous optimization and monitoring.
We utilize the latest security techniques, such as encryption and two-factor authentication, to maximally protect your data and privacy.
Upon logging in, you can access, download, and print your recent invoices via the 'Invoices' section.
You can modify your contact details within your Digitalique client portal. The portal allows you to update your contact information, password/security settings, and payment details. Navigate to the section displaying your contact information, make the necessary changes, and save them.
We primarily offer support via chat and email so that we can help you quickly. We will call you back for urgent matters that cannot be handled via chat or email.
Yes, supplementary services can be readily acquired through our shop. These will either be appended to your existing invoice or a separate invoice will be issued for payment. All invoices are accessible for download within your client portal.
Do you suspect abuse or phishing on behalf of Digitalique? Report this immediately using the form on our security page so that we can take action.
Frequently asked questions questions Customer service
Do you have a question about using Digitalique or are you encountering an issue? On this page, you will find the frequently asked questions and answers regarding our services, accounts, technical support, and more. This ensures you quickly gain clarity and can immediately resume your digital activities. If your answer is not listed, please feel free to contact our support. This FAQ section is regularly updated based on the most common inquiries, ensuring you receive prompt assistance and stay up-to-date.
Digitalique - Digital Marketing for Agencies, SMEs, and Enterprises
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Chat with Us
Ask our chatbot your question 24 hours a day—it's at the bottom right. Can't find the answer to your question? Leave your contact details and one of our staff members will get in touch with you.
Due to privacy legislation (GDPR), we do not share any personal information via chat.
You can use the chat icon at the bottom right of your screen.
Receive a callback
Your case may be complex and require additional attention. Our representative or supervisor will determine this and will contact you to schedule an appointment. The representative will send a link to a calendar, enabling you to conveniently select and book an available date and time.
Create ticket
Do you have a technical problem or an inquiry that requires immediate assistance? At Digitalique, you can easily create a ticket to have your issue resolved quickly and effectively by our expert support team. By submitting a ticket, we ensure your inquiry receives the appropriate attention and is clearly followed up.
Contact, Ideas, and for the Media –
Digitalique Customer Service & Support
Welcome to theDigitalique Customer Service & Supportpage. Here you will find everything you need to know aboutsubmitting complaints, downloadingforms and documents, andcontactingourmedia and press department. We strive for transparent communication and optimalsupportfor all your questions and requests regarding our digital services. Your satisfaction and convenience are always our top priority at Digitalique.
Do you have a complaint?
Are you less satisfied with your experience with Digitalique? Please let us know. We take every complaint seriously and are committed to finding a suitable solution with you. Your feedback helps us improve our service.
Share an Idea with Digitalique
Do you have an idea on how our services can be improved? Or would you like to share a suggestion for a new feature, enhancement, or service? Please feel free to share your idea with us! We believe that the most impactful innovations often originate from our users.
Press and Media
Are you a journalist, an influencer, or active in the media and wish to connect with Digitalique? We are eager to engage with you and answer your questions. Please contact us for further information or a press inquiry.
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